Handmade Ceramics

FAQs

FREQUENTLY ASKED QUESTIONS

About Products

How is pottery made?

Making a piece of pottery from start to finish takes roughly 2 weeks. You will need to attend a minimum of two classes if you want to both make and glaze (paint) your piece. Pieces need to be glazed and fired twice to be non-porous as well as food and dishwasher-safe.

The following diagram shows the different steps involved from start to finish. 

FAQ Image
Are your products food-safe?

At Padme Hum we believe in creating ceramics meant to be used and enjoyed, not just admired on a shelf.

For this, we use food-safe glazes and fire the pieces at high temperatures to ensure they are completely non-porous. Our ceramics have no harmful chemicals such as lead, arsenic, or cadmium—each piece is just beautiful, functional pottery.

Are your ceramic products multipurpose?

Absolutely! Our ceramics do not just serve the purpose mentioned in our catalogue—their possibilities extend as far as your needs and imagination.

However you choose to use them, they will only add a personal touch to your space. And whenever you get bored of one use, just repurpose it for something new!

How should I care for the product while using it in the microwave/dishwasher?

In Microwave:

Indeed, most of the ceramics we craft are safe to be used in the microwave. At the same time, we recommend a bit more care; because sudden temperature changes (like keeping them straight from the fridge to the microwave) could cause cracks in the pieces, over time. So, if unsure, feel free to ask us.

In Dishwasher:

We have designed our ceramics to endure dishwashing, but we recommend using a gentle cycle for the same. That being said, to keep the ceramics looking as good as new for long, hand washing is the preferable option. Handcrafted pottery is durable, but handling it with a little extra love will keep it looking its best for years.

Can your products be fixed on a wall?

While some of our pieces are suitable to be mounted on a wall, most of them are designed to sit on a surface. However, if you have a custom request, just leave us a message. We'll ensure to create the pottery in a way that best serves your purpose

Handmade ceramics are best crafted with a unique vision; so if you have something in mind, we'd love to hear it.

About Policies

What is the normal order processing time?

Our normal order processing time can take between 15-20 business days from the receipt of your order. It also depends upon the quantity and the complexity of the product.

Do you accept custom or bulk orders?

If you require a personalised piece for gifting, a specific glaze for your home ceramic, or a unique decorative piece for your restaurant/office; we would be happy to discuss custom orders.

Simply reach out to us and we'll craft something special just for you.

 What is your return/exchange policy?

We do not offer returns, as we share product photos with you for approval before dispatch. 

Exchange of the product(s) is only applicable if you receive a damaged product. Please provide clear photographic evidence of the damage, and if satisfactory, we will send a replacement piece within 10-15 days.