RETURNS AND REFUNDS

Table of contents

1 Exchange

2. Return

3. Cancellation

 

Exchange

Exchange is only applicable when the product received is damaged. Please provide photographic evidence of the same and if satisfactory we will create another piece and dispatch it within 10-15 days

 

Return

The store does not have a return policy as we'll be sharing the product's picture with the customer before dispatching

 

Cancellation

Cancellations are allowed before the product creation process has begun. In this case the refund of the advance will be processed and the amount credited to the customer within 5-7 working days. If the creation has already commenced, then no cancellation will be allowed.

For a piece being purchased off the shelf, cancellation is allowed before the product is shipped. Once shipped, the order cannot be cancelled.

 

https://padmehumstudioindia.com/#/contact-us

jayashree satpathy@padmehumstudioindia.com

 

This document was last updated on January 28, 2023